PRIVACY POLICY

LHN Limited, its group of entities and its affiliated companies (collectively, “we”, “us” or “our”) respects the privacy of all our clients, customers and business contacts and we are committed to safeguarding all your personal data in accordance with Singapore’s Personal Data Protection Act (“PDPA”).

We do not sell, rent or trade your personal data to third parties for their marketing purposes without your explicit consent. We may disclose your personal data only (i) with your consent, (ii) as required or permitted by law, (iii) to our authorized service providers who are contractually bound to protect your data, or (iv) in connection with business transactions, subject to confidentiality obligations.

We are committed to transparency in our data handling practices. Please read this Privacy Policy to understand how we collect, use, disclose and protect your personal data.

SCOPE AND APPLICATION

This Privacy Policy applies to our websites, including all online services, tools, applications and any information submitted through this website (“Site”). It covers personal data collected from website visitors, customers, business partners, suppliers, employees and any individuals who interact with us.

By accessing or using our Site and services, you acknowledge that you have read, understood and agree to this Privacy Policy and our terms and conditions herein. Your continued use of our Site constitutes acceptance of any updates to this policy. You may withdraw your consent at any time by contacting us, subject to legal and contractual restrictions. If you do not agree with this Privacy Policy or our terms and conditions, please do not access our Site or use our services.

TABLE OF CONTENTS

  1. INFORMATION WE COLLECT
  2. PURPOSES FOR COLLECTION OF PERSONAL DATA
  3. OUR USE OF YOUR PERSONAL DATA
  4. DISCLOSURE OF YOUR PERSONAL DATA
  5. WITHDRAWING YOUR CONSENT
  6. ACCESS TO AND CORRECTION OF PERSONAL DATA
  7. PROTECTION OF PERSONAL DATA
  8. ACCURACY OF PERSONAL DATA
  9. RETENTION OF PERSONAL DATA
  10. DATA TRANSFER
  11. DATA PROTECTION OFFICER
  12. CHANGES TO OUR PRIVACY POLICY
  13. CONTACT US
1. INFORMATION WE COLLECT

For the purposes of this Privacy Policy, “personal data” refers to data, whether true or not, about an individual who can be identified from that data, or any other information to which we have or are likely to have access including data in our records as may be updated from time to time.

(A) Personal data you may provide to us (depending on the nature of your interaction with us) includes:

  • your full name, gender, date of birth, contact information (e.g. country of residence, physical address, email address and phone number), identification information, and passport or visa information;
  • payment information (credit card, mobile wallet details and other payment information);
  • your property and location preferences, reviews, feedback and other communications about our properties and services;
  • information collected through the use of closed circuit television (“CCTV”) systems and other security systems; and
  • any additional personal data you choose to provide to us (e.g. health data and social media information).

(B) Information we collect automatically when you access the Site and/or use our services:

  • System log data (pages viewed, referring/exit URLs, activity on our Site, access times);
  • Web browser type and version;
  • IP address and approximate geolocation (subject to your device’s location-service settings);
  • Operating system details;
  • Device information (hardware model, operating system and version, unique device identifiers, IP address, IMEI number, or mobile phone number used by the device);
  • Cookies and other tracking technology data (which you may disable in your browser settings); and
  • Other information you provide via surveys, forms or feedback submissions.

(C) Use of automated profiling — To improve our services, personalise content and bolster security, we may analyse aggregated usage data to gain deeper insights into users’ demographics, interests and behaviour.

2. PURPOSES FOR COLLECTION OF PERSONAL DATA

Our primary purpose in collecting personal data is to provide you with a safe, smooth, efficient, and personalised experience. We only collect personal data that we consider necessary for achieving these purposes.

When you use our services, you may be required to provide contact, identity, and other personal information as indicated in the forms on our Site. You have the choice not to provide certain information, but this may affect service functionality.

We may also conduct internal research on our users’ demographics, interests, and behaviour to improve our content and offerings.

3. OUR USE OF YOUR PERSONAL DATA

Generally, we use your personal data to facilitate the services you request and for our normal business operations, which include resolving disputes, troubleshooting, collecting fees, measuring consumer interest, informing you of offers and updates, customising your experience, and detecting fraud or criminal activity.

4. DISCLOSURE OF YOUR PERSONAL DATA

We do not sell or rent any of your personal data to third parties for marketing without your explicit consent. However, your personal data may be disclosed in the normal course of business to internal service providers, corporate entities, or as required by law.

5. WITHDRAWING YOUR CONSENT

You may withdraw consent and request us to stop using and/or disclosing your personal data by submitting your request via email to our Data Protection Officer at the contact details provided below. Processing time and implications will be communicated to you upon request.

6. ACCESS TO AND CORRECTION OF PERSONAL DATA

You may submit an access or correction request by contacting our Data Protection Officer at the details provided below. A reasonable fee may be charged for access requests. We will respond within thirty (30) days or inform you if more time is needed.

7. PROTECTION OF PERSONAL DATA

We have implemented appropriate administrative, physical, and technical measures such as antivirus protection, encryption, firewalls, and privacy filters to protect your personal data. However, no method of transmission over the Internet is completely secure, and absolute protection cannot be guaranteed.

8. ACCURACY OF PERSONAL DATA

We rely on personal data provided by you. Please update us if there are changes to ensure accuracy by informing our Data Protection Officer in writing.

9. RETENTION OF PERSONAL DATA

We may retain your personal data for as long as necessary to fulfil the purpose for which it was collected or as required by law. Once retention is no longer necessary, we will securely delete or anonymise it.

10. DATA TRANSFER

Your personal data may be transferred outside of Singapore if necessary for our operations. We ensure all overseas transfers are protected to a standard no less stringent than required by the PDPA.

11. DATA PROTECTION OFFICER

You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or to make a request, at:

Email: pdpa@lhngroup.com.sg

12. CHANGES TO OUR PRIVACY POLICY

We reserve the right to update our Privacy Policy from time to time without prior notice. Updates will be posted on our website and take effect upon posting.

CONTACT US

We welcome your comments regarding this Privacy Policy. If you have any questions or if you believe that we have not complied with this Privacy Policy, please contact us at pdpa@lhngroup.com.sg.

We will respond to your query or complaint as soon as possible.